PC Support

PC Support

PC Support I

General: Following established guidelines, responds to inquiries (either by phone or inperson) concerning PC hardware and software issues. Documents and may resolve basic problems. Records inquiries, repair and service requests, resolves or directs request to appropriate technical area or vendor, tracks status and follows up to ensure client satisfaction. Escalates to senior staff when solution is unclear. Reports problems with procedures.

Experience: None

Education: High School Diploma

PC Support II
General: Responds to inquiries (either by phone or inperson) concerning a variety of basic to moderately complex PC hardware and software problems. Records inquiries, repair and service requests, resolves or directs request to appropriate technical area or vendor, tracks status and follows up to ensure client satisfaction. Escalates to or consults with senior staff when solution is unclear. Reports problems with procedures and suggests improvements.

Experience: 2 years

Education: High School Diploma

PC Support III
General: Interprets, evaluates, and resolves where possible inquiries either by phone or inperson pertaining to moderate to complex PC hardware and software issues. Analyzes moderately complex to complex inquiries and determines appropriate technical area or vendor to resolve problems. Consults with supervisor and technology staff when appropriate course of action is unclear. Follows up on specific inquiries or requests to ensure client satisfaction. Reports problems with procedures and recommends improvements. May provide assistance to less experienced staff.

Experience: 5 years

Education: High School Diploma